Terms of offer and Sale




The Website is a platform that facilitates the online booking of services ("Services") offered by PBM's various affiliates. The Services are offered to the Users through various modes which shall include but not be limited to, sale of Vouchers that can be redeemed for various services, sale of products etc.


You acknowledge that PBM has the right to change or discontinue any Service at any time, without notice. You further acknowledge that PBM may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that PBM may make to the Services. You agree that PBM shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

2. Vouchers


In furtherance of the Services provided and the eligibility criteria stated under the Terms of Use located at the homepage www.paulineindia.org You shall be eligible to purchase Vouchers of a specific monetary value.


PBM will facilitate the provision of the best, pre-negotiated deals for a particular product/service at a given price for a given place. Purchase of such Vouchers will be subject to the Terms of Offer For Sale and such other terms, if any, as specified by the Vendor.


Each Voucher will have the necessary redemption instructions printed on it. The Vouchers may contain an offer period. You shall use it accordingly. Unless otherwise stated, You will not be entitled to receive any credit or cash-back for the value of the Voucher You don't redeem or use within the stipulated time period as mentioned in the Voucher, if any. You agree that the Voucher issued is specific to the product or service selected and cannot be used for the purchase of any other product or service as offered by the Website and cannot be used for the purchase of any other product or service and cannot be combined with other special offers or promotions that may be made available on the Website.


On making payment for the Voucher through any mode, including cash on delivery, You will be issued a Voucher which must be presented to the venue/ store of the Vendor, pursuant to which You can complete Your purchase of the relevant product or avail of the relevant service from such Vendor. The displayed price stated on the Voucher shall be inclusive of applicable taxes unless mentioned otherwise..


Vouchers once sold are non-refundable, whether You use it or not. Only one Voucher is allowed per transaction.


You agree that neither PBM nor the Vendors shall be liable in the event You lose, misplace or destroy Your Voucher at any time.

3. Services

4.1 You should take all responsibility for your own actions in utilizing the services/booked purchased by You and PBM shall not be liable for any such action.

4.2 You represents that You are of legal age to form a binding contract with PBM and are not a person barred from receiving services under the laws as applicable in India.

4.3 You confirm that PBM shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Website.

4.4 PBM does not offer any refunds against any services already booked from the Website unless, any error has occurred during the purchase or redemption of such services which is directly attributable to PBM.


5. Pricing Information


PBM strives to provide You with the best prices possible on products and services You buy or avail of from the Website. However, PBM does not guarantee that the price will be same over a period of time. Prices and availability are subject to change without notice or any consequential liability to You.


While PBM strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, PBM may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. PBM will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If PBM cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.

6. Credit Card Details

In certain cases, specifically with regard to particular products/ services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. PBM expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.

8. Delivery of the Product

Your shipping address, pin code will be verified with the database of PBM before You proceed to pay for Your purchase. In the event case Your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request You to provide us with an alternate shipping address which we expect to have on our partner/merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by PBM, in such cases PBM will not be responsible for the non-delivery of the product. PBM doesn't deliver items internationally. However, you can make purchases on the website from anywhere in the world.

In case You book multiple order for the Products and Services in one transaction, PBM would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If You purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by You. If You wish to ship Products to different addresses, then You should book the orders separately based on the delivery addresses.

9. Return Policy for Products


In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:

  1. 10-hour call centre at +91 2226424081/2226436188; (From 10:00 to 18:00 IST)
  2. Filling up the 'Contact Us' form;


Upon receiving Your complaint, PBM shall verify the authenticity and the nature of the complaint and if PBM is convinced that the complaint is genuine, PBM will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, PBM reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by PBM in this regard.



Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform PBM at the earliest. The return process of the product may be restricted by PBM depending on the nature and category of the product.


In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:

  1. Please notify PBM of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, PBM shall not be held liable for the failure to replace the order;
  2. Products should be unused;
  3. PBM will arrange pick-up of the damaged/defective product through its own logistics partner. In the event PBM is unable to do so, PBM will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with PBM;
  4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
  5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
  6. The returned products are subject to verification and checks by PBM in order to determine the legitimacy of the complaint/ return.


In the event the return of a product is duly accepted by PBM, the replacement of the same will be done.

10. Cancellation


Cancellation by PBM: There may be certain orders that PBM is unable to accept and must cancel. PBM reserves the right, at PBM's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by PBM's credit and fraud avoidance department. PBM may also require additional verifications or information before accepting any order. PBM will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in Your credit card account according to the terms and conditions for the said Refund Policy. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or PBM.


Cancellation by the User: In case of requests for order cancellations, PBM reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if PBM receives a cancellation notice and the order has not been processed/ approved by PBM, PBM shall cancel the order and refund the entire amount to You within a reasonable period of time. PBM will not be able to cancel orders that have already been processed. PBM has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by PBM and accept PBM's decision regarding the cancellation.


PBM reserves the right to cancel any orders that classify as 'Bulk Order' as determined by PBM as per certain criteria. Any PBM cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale
  2. Multiple orders placed for same product at the same address
  3. Bulk quantity of the same product ordered
  4. Invalid address given in order details
  5. Any malpractice used to place the order


Indemnification and Limitation of Liability


You agree to indemnify, defend and hold harmless PBM from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by PBM that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Offer For Sale or any Additional Terms applicable to the purchase of products and services on the Website.


In no event shall PBM, its officers, directors, employees, partners be liable to You, for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not PBM has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein.

14. Governing Law


These Terms of Offer For Sale and the relationship between You and PBM shall be governed in accordance with the laws of India without reference to conflict of laws principles.


You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and PBM shall be subject to the exclusive jurisdiction of the courts at Mumbai and You hereby accede to and accept the jurisdiction of such courts.